Please see some of our frequently asked questions below. If you are an artist looking for help, make sure you are logged in to see artist specific FAQs.

Using Voice Fairy

Your booking is for just one artist however if you are in a hurry or need to record at a certain time, Voice fairy allows you to create a short list. This means if your first choice is not available, the system will move on to the second.
We recommend you supervise recordings over the phone as it normally results in a better more efficient process however if you would prefer not to, click the check box at the top of the diary screen.
The first thing to do is contact your artist though Voxmail. You have seven days to contact them after you download your file. They will normally do their best to ensure you are happy. If they are unable to solve the problem, contact us.
Contact us. We'll do our best to find it for you.
Contact us and we'll be able to give you an accurate costing.
The booking fee covers the admin of contacting the artist and arranging the appointment. It also means we know you're serious about booking them.
We get preferential rates from our artists because they know they will be paid within a month. For us to do this, we need to charge at the point of download.
Using our conferencing technology means you and your client can dial into the session. It also means we have a record of how long the session took and can listen back to the session is there was an issue.
Upload the material to a sharing site like Vimeo and put the link in the 'Video Guide' field.
There are plenty of video and audio production companies able to do this for you. VF's sister company POV Productions is one
Once you have a session confirmed, if you need to re-schedule, send the artist a Voxmail explaining you need to change the appointment and suggest when would be convenient. Be very clear about which timezone you are talking about. You telephone number and pin will still work at a new time.
If you add them to your short list by clicking the plus button on their profile and then click, 'Continue with Booking'. You will then be presented with a calendar showing when they are available.
Yes, whilst a job is open those phone details are for your project. Just arrange through Voxmail a mutually convenient time - remembering any time differences!
Our payment provider at the moment is Paypal. This means you can pay via credit card or if you have a Paypal account you can pay with credit or directly from a bank account.
During the booking process you will be asked to supply the script. This will be forwarded to the artist when they are offered the job. The system will also do a word count on the script to ensure you have booked enough time.
No, there is a check box in the diary screen of the booking process. If you check this the artist will record unsupervised.
Log into your VoxXpress Dashboard, find your project on either Live Projects or Completed Projects, then click on your project. Finally click the Payment tab and your invoices will be available to print.
If you've already recorded a session with an artist and need to make some changes to that recording, a changes project is the best way to do it. To do this, select 'Changes' from the 'Show rates for:' dropdown on the search page.
There is a project type called 'audition' if you select that you will get artist rates for auditions. You book a project in the same way but there is no usage associated with the fee so it is much lower. If you want to use the recording, you need to either contact us to pay for usage or book another session selecting the correct usage. If you are after a particular reading style as an example clip, we may be able to get the artist to add one to their profile for free. Just give us a call.
The 'online' rates are global and only limited by the number of views. If you are after another type of usage such as television commercials and cannot see the country you're after, give us a call.
As you are paying for both studio time and usage a booking must be one project. However it is permitted for you to record more than one element of a project, such as chapters or cut downs. However if you are making more than one video, your usage limit will be a total of all views from all the videos.
You can use Voxmail. Log into the VoxXpress dashboard, select the project under live projects and then the Voxmail tab.
Log into Voicefairy, go to 'my account' and click on the Log in to VoxXpress Dashboard.
The clip you hear in the search results is specific to the search you just performed. If you want to hear other examples of an artist's work, click on their photo and then you will be able to see all of their clips.
Click the 'download' button below the play button. This will download the mp3 file to your computer.